Online Review Management

85% of consumers read online reviews for local businesses before making a purchase. The Bike Cooperative’s Online Review Manager gives Members an exclusive platform to help them generate more online reviews on major review sites like Yelp, Google and Facebook, notify them when they receive reviews and respond to reviews, all from one place.

The Online Review Management program comes with a wide selection of custom tools and collateral to help bike shops generate online reviews from everyday satisfied customers:

  • Custom landing page for customers encourages reviews.
  • Custom digital point of service tools (integrated onto website, receipts, and emails).
  • Review kit, including custom in-store collateral (window clings, counter display, review cards for customers).

Our tools also help you hear what your customers are saying and establish an effective customer engagement campaign:

  • All online reviews and key data aggregated in central dashboard.
  • Flexible data allows bird’s eye view of reviews (sortable by review site, sentiment, and location). 
  • Email alerts help you respond quickly and address key problems.

The Online Review Management program also simplifies, organizes, and
streamlines the cumbersome process of online review response. Engage
your customers and build a network of advocates promoting your brand:

  • Dashboard highlights current outstanding online reviews for quick response and tracking.
  • Respond to all online reviews directly within platform.
  • Email reminders for new reviews.
  • Flag and track inappropriate reviews.