EXCLUSIVE CO-OP PROGRAM
For bike dealers everywhere, the new retail reality is simple: your customers have more choices than ever when it comes to buying a bike (or accessories). Keep them loyal with RideClub, the customer loyalty & marketing automation tool built for independent bike dealers.
When independent bicycle retailers are short on time and resources, RideClub offers a seamless way to re-engage customers, eliminate up-front discounts, and protect your margins – all while creating better relationships with local customers. The best part is you pay for what you need and nothing you don’t. Only want rewards or automated customer follow-up? No problem. Flexibility is everything.
Increase purchase frequency & create return customers with rewards programs that are easy to customize, track, and utilize. Want a rewards program for specific product categories? Teams? Services? You’ve got it. With RideClub, customization is simple.
RideClub takes the work out of loyalty programs by automating all of the follow-up. Thinking about sending a custom email (or postcard) after a purchase to encourage customer loyalty and a return visit? With RideClub, it’s already planned.
Snail mail is hardly dead. You just need to use it right. With RideClub, if you don’t have a customer’s email address – our system can send a postcard instead. With RideClub, you never miss the opportunity to show your customers you care.
Whether you’re implementing a rewards program or want to take it to the next level with automated customer engagement, RideClub makes it easy.
With RideClub, it’s easier than ever to create loyal customers out of local customers with flexible programs that protect your margins, promote repeat purchases, and give your store an edge over the competition. If you’ve been looking for a set-it-and-forget-it marketing tool that’s easy to implement and improve business with, you just found it.
Better yet, the co-op makes program setup painless – and if you need help, your co-op consultants are standing by at absolutely no charge (remember, you’re a member; a helping hand from the co-op is always included).
We were looking for a Rewards Program that worked with Ascend. We found The Bike Cooperative for that plus saved thousands of dollars with AMEX merchant fees.
Ken “Woody” Smith, Richardson Bike Mart
The Co-op’s diverse selection of marketing programs has saved us the time and money of sourcing those services individually. The RideClub loyalty program has been great for creating loyal customers who spend even more on their return visits.
Belmont Wheelworks, (Belmont, MA)
One of the best things we’ve done to improve our business is launch RideClub Rewards
Rob Koleser, Marty’s Reliable Cycle
Great people who are genuinely interested in your business, and an automated rewards program that keeps me in touch with my best customers. Well worth the cost of membership.
James Rardin, CentriPEDAL Bikes (Fremont, CA)
Here’s what members of The Bike Cooperative (and non-members) are asking about RideClub. Have questions about RideClub (or the co-op in general)? Our team has answers. But to get you started, take a look at some of the most common questions members and prospective members tend to ask about our comprehensive customer loyalty & rewards program.
RideClub integrates with most commonly used POS systems, and was developed with direct input from our members. There’s a great chance your POS system is compatible. Would you like to find out if your POS integrates with RideClub? The co-op team can tell you in seconds. Drop us a line today to find out (or use the chat button above)!
There is, bits and bytes are free but paper and postage is a different story. Each piece that goes out costs $.99. The good news is that our co-op’s scale and a strong relationship with our print vendor gets members better rates than many can get across the country. Most shops opt for a Tune Up Postcard (yearly), ‘Thank you’ cards after bike purchases, and timed service-follow ups based on seasonality.
Honestly, more customizable than many of the alternatives available. RideClub is a loyalty program for your shop – not your POS vendor, not the bike manufacturers, but YOU. Want a “platinum” tier reward program for teams or members of your club? No problem. Want to add bigger rewards for specific product categories? Updating and tracking rewards is simple – making RideClub a great way for our members to win back margin and keep customers engaged at the same time.
Yes! With RideClub, you will get notified automatically via email anytime a customer completes your customer satisfaction and service follow-up surveys.When customers click on the survey button and complete the survey (which includes the NPS question) their answers are fed back into your RideClub dashboard, enabling you to view your cumulative NPS as well as individual customer responses.
Yes! Flexibility makes RideClub a great program, because every member has a slightly different ecosystem of tools and software. If you want just a rewards program or just automated follow-up, RideClub will work for you.
The many different forms of communication available to you in RideClub can be sent in a number of intervals. You can send emails based on a schedule (30, 60, 90 180, 210 days…. and so on) – or you can base them on purchase history and other criteria. Need help with set-up? Looking for recommendations? As a member – you have direct access to TBC business consultants to make the process simple.
Membership is currently OPEN for passionate IBD’s focused on growing & thriving with the benefits of our shared scale.