Customer Service Fosters Customer Loyalty
Customer service is the process of exceeding customers’ expectations as you satisfy their needs and wants. It is not limited to the way you answer the phone or the leniency of your return policy. Customer service is all encompassing, it’s every transaction, every interaction – it’s your whole business. Everything is impacted by your customer service. It’s the root of customer loyalty.
Like no other industry, loyal customers are the lifeblood of your bike shop. Follow some tips below to think about your own processes and potentially try some new ones.